Refund policy
If a Quillbranch bundle does not land for you in the first fourteen days, we wire the money back. After that the policy turns into a case-by-case review — the same standard either way, just slower.
Every bundle ships with a fourteen-day, no-questions refund window. To request one, send the order email and the product name to quillbranch@polsia.app. Refunds are usually processed the same business day and clear back to the original card within three to five business days, depending on the issuer.
Requests after day fourteen are reviewed case by case. There is no formal cutoff, but we lean on three signals: did the system land for you at all, is there a specific blocker we can resolve, and how recent is the purchase. If a system genuinely did not land — even months later — we want to hear about it and we usually make it right.
For any refund or case review, please include the order email, the product name, and a short note on what did not land. Screenshots and a Loom are welcome but never required. We answer in under one business day, often faster.
Buying for a team or a multi-seat rollout? Write to quillbranch@polsia.app before purchase — we will set up a single invoice, a single transfer of the Notion workspace, and a refund window that runs from the day the team rolls out rather than from each individual.
Read the full terms of use or the privacy notice, or head to the contact page to reach the studio directly.